Need WordPress Support?
Frustrated, over it and just want some help?
We offer WordPress help & support for WordPress website’s in Sydney & Australia wide. As well as WordPress maintenance packages to help you keep your site up to date and help with issues you might run into.
Located in Pyrmont & the Northern Beaches, Sydney.
Located in Pyrmont & the Northern Beaches, Sydney.
Our WordPress Support may include but is not limited to the following:
All we need is a list of the WordPress issues or fixes you need and we can help!
Domain
Setup WordPress on your domain. Or move from one domain to another.
Design
Change site colours and fonts. Set up page layouts. Use CSS to modify the theme.
Theme
Changing your theme to a new one. Fix a broken theme. Update a theme.
Blog
Add a Blog and give you instructions on how to use it.
Social Media
Set up Social Media on your site. Including share and follow icons.
Images
Help make your image file sizes smaller so your pages load quicker.
Plugins
Update plugins without breaking the site. Monitor & replace outdated plugins. Install and setup complex plugins.
Mobile friendly
Make your website mobile friendly with CSS. Optimise images for mobile.
Update WordPress
Backup & update WordPress safely. Set up automatic backups for your website.
Speed
Help increase the speed of your website. Add a caching plugin. Update the PHP.
SEO
Setup basic SEO. Like Yoast for WordPress. Connect to Google Console & Analytics.
Delete Spam
Remove spam comments. Add spam control.
Create how to guides
We can create some how-to guides for anything in your site. So you know how to use and manage your site.
Hacked website
Fix a hacked website from a backup file. Add measures to prevent your website from being hacked.
Setup complex features
Set up forms e.g. for donations or customers details. Set up a shop with Woocommerce. And complex shipping for local and overseas.
Our WordPress support can help you!
We offer personalised WordPress support online, by email or Skype.
This support also includes maintaining a WordPress website.
Minimum 1 hour
$120.00 + GST
2 hours
$240.00 + GST
More than 2 hours
Will be quoted per job
Frequently Asked Questions
What is the process for WordPress Support?
General Support
- Call us or send us an enquiry below.
- Briefly outline what you need
to us to do. - We will either call you or email you with questions.
- We will fix your WordPress issues or provide support where needed.
- When we have
finished , we will get you to check the work. - Once finalised, we will invoice you.
- We will require a deposit
upfront before starting the job.
Skype Support
- If you would like us to support you via Skype.
- Call us or send us an enquiry.
- Briefly outline what you need to cover.
- We will organise a date and time.
- The training /support will be done with you.
- You will be invoiced before the
Skype session. - And we require full payment before the Skype session.
Face to Face WordPress Training
If you would like face to face WordPress Training, click here to view our WordPress Training packages.
What is the cost of WordPress Support?
General Support
This
- We prefer to quote per job NOT per hour.
- Send an enquiry below to get a quote.
Skype Support
We do this support by Skype share screen. Some clients like to see what we do so they can do it themselves later down the track.
- The rate is $110 p/h + GST .
- With a minimum of 1 hour.
Face to Face Support
This WordPress support is completed face to face at one of our training venues.
- $120 p/h + GST.
- With a minimum of 2 hours.
Click here for more information about our face to face WordPress Training.
What are the payment terms?
General Support
- The quote is approved by you.
- We will require a deposit or full payment.
- The work is completed by us.
- Once the job is finalised, we send you the balance of the payment required.
- Payment can be made by bank transfer only.
Skype Support
- Once the hours are confirmed.
- We will send you an invoice.
- This must be paid before your Skype support.
- Any extra time after the original hours confirmed.
- Will be paid by you after the support in half-hour increments.
Who have you worked with?
Some examples of WordPress sites we currently support and provide maintenance for.
Explain your maintenance packages?
Basic WordPress Maintenance – $49 p/m
This monthly maintenance package includes;
- Updating WordPress.
This is very important, to keep your website functioning properly and safe from hackers. - Updating all Plugins. This is also very important for keeping your website safe from hackers and functioning properly.
- Updating your theme.
We will advise you if your theme needs changing if it’s old or out of date. Some themes become obsolete, as the developers don’t want to make them anymore. These themes become incompatible with WordPress. So eventually will break your site. We monitor this. - Check plugins for compatibility issues.
- Monitor plugins.
We will check that your plugins are all compatible with WordPress and will advise if they need replacing.
Plugins will break your site, if they are not up to date with the latest version of WordPress. Some developers give up building a plugin because they are not making any money off them. Hence they become incompatible with WordPress and your website.
Intermediate WordPress Maintenance – $99 p/m
This monthly package includes;
All of the above plus 60 minutes of free support. If you need help with performing basic edits on your site or need something fixed. We offer 60 minutes of free support.
Advanced WordPress Maintenance – $199 p/m
This monthly package includes;
All of the above plus 2 hours of free support. If you need help with performing basic edits on your site or need something fixed. We offer 60 minutes of free support.
This may include;
- Adding pages.
- Formatting copy – with images, headings, links.
- Adding a blog post.
- Create a page layout.
- Setting up a plugin.
- Optimising an image, so the page loads quickly for the user and Search Engines.
- Adding a YouTube video.
- Adding products to Woo-commerce.
Click here for more information about our WordPress maintenance packages.
How long does it take to get something fixed?
This depends on the job and the urgency of it.
If your site has been hacked, we know this is a very high priority job. So we will try and get it fixed asap.
If it is not so urgent then usually a few days.
Contact us for more information about our WordPress Support in Sydney.
If you need some 1 on 1 WordPress check out our – WordPress Training
Contact us
Office Locations
Pyrmont
Northern Beaches
(we can come to you)
Pyrmont Office
55 Pyrmont Bridge Rd
Pyrmont 2009
Call: 0408 406 785
Leave a message
Please check your junk box if you haven’t heard from us within 24 hours.
