Need WordPress Support?
Frustrated, over it and just want some help?
We offer WordPress help & support for WordPress website’s in Sydney & Australia wide. As well as WordPress maintenance packages to help you keep your site up to date and help with issues you might run into. Our support can be invaluable if your time is limited. What may take you weeks to research & fix won’t take us WordPress experts any time at all.
Our WordPress Support can Help You!
We offer personalised WordPress support online, by email or Skype.
This support also includes maintaining a WordPress website.
1 hour Adhoc
WordPress Support-
Fix Plugin Issues
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Fix Theme Issues
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Configure Plugins
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Update Software
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Update PHP
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Custom Coding
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CSS & Modifying Templates
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Fix Emails
Speed up my Site
One-Off-
Full Backup
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Speed Analysis
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Plugin Updates
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Plugin Check
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Theme Update
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Update PHP
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Check Images
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Reduce Images
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Setup Caching Plugin
Update My Website
One-Off-
Full Website Backup
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Check Theme can be Updated
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Update WordPress
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Update Plugins
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Update Your Theme
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Check for Old Plugins
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Advise on Plugin Replacements
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Test Website after Updates
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Restore if Required
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Check Performance & Speed
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Recommendations
Fix my Hacked Website
One-Off-
Full Backup
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Investigate Hack
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Restore from Backup [if available]
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Re-install WordPress Core Files
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Re-install / Update Plugins
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Update Active Theme
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Check & Delete Outdated Plugins
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Delete Hacked Files Off Server
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Configure Backup Plugin
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Recommendations
Basic Maintenance
Monthly-
Weekly Backups
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Anti-spam Control
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Weekly Plugin Updates
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Plugin Monitoring
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Weekly Theme Updates
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Monthly Speed Check
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Security Monitoring
Maintenance + Support
Monthly-
Weekly Backups
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Anti-spam Control
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Weekly Plugin Updates
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Plugin Monitoring
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Weekly Theme Updates
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Monthly Speed Check
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Security Monitoring
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30 Minutes of Support
Our WordPress Support may include but is not limited to the following:
All we need is a list of the WordPress issues or fixes you need and we can help!
Blog
Add a Blog and give you instructions on how to use it.
Social Media
Set up Social Media on your site. Including share and follow icons.
Images
Help make your image file sizes smaller so your pages load quicker.
Domain
Setup WordPress on your domain. Or move from one domain to another.
Design
Change site colours and fonts. Set up page layouts. Use CSS to modify the theme.
Theme
Changing your theme to a new one. Fix a broken theme. Update a theme.
Speed
Help increase the speed of your website. Add a caching plugin. Update the PHP.
SEO
Setup basic SEO. Like Yoast for WordPress. Connect to Google Console & Analytics.
Delete Spam
Remove spam comments. Add spam control.
Plugins
Update plugins without breaking the site. Monitor & replace outdated plugins. Install and setup complex plugins.
Mobile Friendly
Make your website mobile friendly with CSS. Optimise images for mobile.
Update WordPress
Backup & update WordPress safely. Set up automatic backups for your website.
Create How To Guides
We can create some how-to guides for anything in your site. So you know how to use and manage your site.
Hacked Website
Fix a hacked website from a backup file. Add measures to prevent your website from being hacked.
Setup Complex Feature
Set up forms e.g. for donations or customers details. Set up a shop with Woocommerce. And complex shipping for local and overseas.
FAQS
General Support
- Briefly outline what you need for us to do.
- We will email you with questions.
- We will fix your WordPress issues or provide support where needed.
- When we have finished, we will get you to check the work.
- Once finalised, we will invoice you.
- We will require a deposit upfront before starting the job.
Skype Support
- If you would like us to support you via Skype.
- Call us or send us an enquiry.
- Briefly outline what you need to cover.
- We will organise a date and time.
- The training /support will be done with you.
- You will be invoiced before the Skype session.
- And we require full payment before the Skype session.
Face to Face WordPress Training
If you would like face to face WordPress Training, click here to view our WordPress Training packages.
General Support
This means we do the job for you.
- We prefer to quote per job NOT per hour.
- Send an enquiry below to get a quote.
Skype Support
We do this support by Skype share screen. Some clients like to see what we do so they can do it themselves later down the track.
- The rate is $170 p/h.
- With a minimum of 1 hour.
Face to Face Support
This WordPress support is completed face to face at one of our training venues.
- $170 p/h.
- With a minimum of 2 hours.
Click here for more information about our face to face WordPress Training.
General Support
- We provide a quote for you to approve.
- Next, we require full payment upfront.
- The work is then completed.
- Payment can be made by bank transfer only.
Online Support
- Once the hours are confirmed.
- We will send you an invoice.
- This must be paid before your online support.
- Any extra time after the original hours confirmed.
- Will be paid by you after the support in half-hour increments.
Some examples of WordPress sites we currently support and provide maintenance for.
Basic WordPress Maintenance – $49 p/m
This monthly maintenance package includes;
- Updating WordPress.
This is very important, to keep your website functioning properly and safe from hackers. - Updating all Plugins. This is also very important for keeping your website safe from hackers and functioning properly.
- Updating your theme.
We will advise you if your theme needs changing if it’s old or out of date. Some themes become obsolete, as the developers don’t want to make them anymore. These themes become incompatible with WordPress. So eventually will break your site. We monitor this. - Check plugins for compatibility issues.
- Monitor plugins.
We will check that your plugins are all compatible with WordPress and will advise if they need replacing.
Plugins will break your site, if they are not up to date with the latest version of WordPress. Some developers give up building a plugin because they are not making any money off them. Hence they become incompatible with WordPress and your website.
Intermediate WordPress Maintenance – $99 p/m
This monthly package includes;
All of the above plus 60 minutes of free support. If you need help with performing basic edits on your site or need something fixed. We offer 60 minutes of free support.
Click here for more information about our WordPress maintenance packages.
This depends on the job and the urgency of it.
If your site has been hacked, we know this is a very high priority job. So we will try and get it fixed asap.
If it is not so urgent then usually a few days.
Please read our terms and conditions here.
