General Support

• Call us or send us an enquiry below.
• Briefly outline what you need to us to do.
• We will either call you or email you with questions.
• We will fix your WordPress issues or provide support where needed.
• When we have finished, we will get you to check the work.
• Once finalised, we will invoice you.
• We will require a deposit upfront before starting the job.

Skype Support

• If you would like us to support you via Skype.
• Call us or send us an enquiry.
• Briefly outline what you need to cover.
• We will organise a date and time.
• The training /support will be done with you.
• You will be invoiced before the Skype session.
• And we require full payment before the Skype session.

Face to Face WordPress Training

If you would like face to face WordPress Training, click here to view our WordPress Training packages.

General Support

This means we do the job for you.

• We prefer to quote per job NOT per hour.
• Send an enquiry below to get a quote.

Skype Support

We do this support by Skype share screen. Some clients like to see what we do so they can do it themselves later down the track.

• The rate is $110 p/h.
• With a minimum of 1 hour.

Send an enquiry below.

Face to Face Support

This WordPress support is completed face to face at one of our training venues.

• $120 p/h
• With a minimum of 2 hours

Click here for more information about our face to face WordPress Training.

General Support

• The quote is approved by you.
• We will require a deposit or full payment.
• The work is completed by us.
• Once the job is finalised, we send you the balance of the payment required.
• Payment can be made by bank transfer only.

Skype Support

• Once the hours are confirmed.
• We will send you an invoice.
• This must be paid before your Skype support.
• Any extra time after the original hours confirmed.
• Will be paid by you after the support in half-hour increments.

Some examples of WordPress sites we currently support and provide maintenance for.

• totraveltoo.com
• sydneywellbeing
• exiteaustralia.com
• safehouseconsultants.net
• mindfulmum.com.au
• helenchik.com
• everitas.com.au
• clearchoicewaterfilters.com.au
• skillset.com.au
• www.smartenergyanswers.com.au

Basic WordPress Maintenance – $49 p/m

This monthly maintenance package includes;

• Updating WordPress.
  This is very important, to keep your website functioning properly and safe from hackers.
• Updating all Plugins. This is also very important for keeping your website safe from hackers and functioning properly.
• Updating your theme.
  We will advise you if your theme needs changing if it’s old or out of date. Some themes become obsolete, as the developers don’t want to make them anymore. These themes become incompatible with WordPress. So eventually will break your site. We monitor this.
• Check plugins for compatibility issues.
• Monitor plugins.
  We will check that your plugins are all compatible with WordPress and will advise if they need replacing. 
  Plugins will break your site, if they are not up to date with the latest version of WordPress.  Some developers give up building a plugin because they are not making any money off them.  Hence they become incompatible with WordPress and your website.

Intermediate WordPress Maintenance – $99 p/m

This monthly package includes; 

All of the above plus 60 minutes of free support. If you need help with performing basic edits on your site or need something fixed.  We offer 60 minutes of free support.

Advanced WordPress Maintenance – $199 p/m

This monthly package includes; 

All of the above plus 2 hours of free support. If you need help with performing basic edits on your site or need something fixed.  We offer 60 minutes of free support.
This may include;

• Adding pages.
• Formatting copy – with images, headings, links.
• Adding a blog post.
• Create a page layout.
• Setting up a plugin.
• Optimising an image, so the page loads quickly for the user and Search Engines.
• Adding a YouTube video.
• Adding products to Woo-commerce.

Click here for more information about our WordPress maintenance packages.

This depends on the job and the urgency of it.

If your site has been hacked, we know this is a very high priority job. So we will try and get it fixed asap.

If it is not so urgent then usually a few days.